Every certified TouchPro Practitioner commits himself or herself to these professional standards. If you believe one of our practitioners has violated any of these standards, please let us know by sending details to standards@touchpro.com or by calling David Palmer at 800-999-5026 (+1 415 621 6817).
Professional and business standards signal the level of accountability which practitioners are willing to assume in their relationshipswith their clients, their colleagues, their suppliers, and the general public. All of our standards stem from the concept of “Honest Business” which for us means a commitment to offering a high quality service at a fair price in a style which nurtures relationships based on trust and accountability. Identifying and clarifying standards is an ongoing process. What follows is our current understanding of what it means to be a TouchPro Practitioner.
High Quality: This standard can be maintained only by people of conviction. Ultimately it can never be externally imposed. TouchPro Practitioners do this work because we believe it is important work to do. We want to make a difference, not just make a living. We also do this work because it provides us with a creative opportunity to explore ourselves and the world around us. We actively seek to improve our skills rather than simply maintain them, so that we can make the essential gift of touch accessible to everyone.
Fair Price: The cost of our services must be fair to the client and the practitioner. The client must be able to perceive the value of the work in proportion to the money paid. The practitioner must be able to make a living.
Money Back Guarantee: This is the simplest way we know of keeping the standards high and the hyperbole low. If you don’t like the chair massage you just received, you don’t have to pay for it.
Truth in Marketing: We would rather be known for delivering more than we promised, not less. Thus we are careful to avoid exaggerated claims about our services.
Full Disclosure: Clients have the right to know about our training, experience, and professional affiliations. They should also be informed about the intentions of our work. While we welcome questions about these topics, we strive to provide this information before anyone inquires.
Screening: The work we do is not appropriate for everyone. We make every effort to assure that this massage will be a positive experience for each client through careful screening before the massage begins. We also take responsibility for making certain that client expectations are in alignment with our intentions.
Feedback: We want our clients to tell us what feels good and what doesn’t. We make sure that they have a comfortable mechanism for giving us feedback and actively solicit their comments.
Respect: We treat everyone with respect, be they clients, vendors, or other practitioners. Thus, we do not discriminate on the basis of race, gender, religion, age, or sexual orientation. We never subject our clients, or allow ourselves to be subjected, to any type of subtle or overt forms of physical or psychological harassment. We never do massage while under the influence of mind-altering drugs, including alcohol. We understand that we are role models for our clients and choose to maintain healthy lifestyles.
Humility: Being a service provider in our culture all too often has meant being either subservient or arrogant. We believe the middle path to be the path of humility. We abide by the maxims: “When in doubt, don’t” and “Always err on the side of caution.” We are comfortable with the phrases: “I’m sorry” and “Thank you.”
The final two standards do not directly affect the clients, but do affect how we do business.
Community Support: All of us contribute our services on a regular basis to people who otherwise could not afford to pay for them. This reminds us: 1) that everyone deserves the gift of touch, and 2) that we would find a way to do this work even if we didn’t get paid.
Concordance: We are committed to creating a profession of colleagues rather than competitors. While we recognize that some level of competition will always exist, when we make decisions in our business, which may affect the business of another, we follow the Golden Rule: “Do unto others as you would have them do unto you.”
